Returns & Refunds policy

Thank you for shopping with strange little mood. We want you to be happy with your purchase. This policy explains when physical items may be returned or refunded and how to request help with an order.

1. Returns for unworn items

You may request a return within 30 days of delivery if the item is:

  • Unworn and unused;

  • In its original condition;

  • In the original packaging, where applicable; and

  • Accompanied by proof of purchase or the original order details.

Items that have been worn, washed, altered, damaged through normal use, or returned without the required original components may not qualify for a refund.

2. Damaged or defective items

If your item arrives damaged or has a manufacturing defect, contact us within 30 days of delivery. Please include:

  • Your order number;

  • A description of the issue; and

  • Clear photos showing the damage or defect, if possible.

After reviewing the issue, we may offer a replacement, repair, or refund, depending on availability and the circumstances. You will not be charged return shipping for an item that arrived damaged or is defective.

3. Wrong or missing items

If you receive the wrong item or an item is missing from your order, contact us within 30 days of delivery with your order number and details of the issue. We will investigate and, where appropriate, send the correct or missing item or issue a refund. We will cover reasonable return shipping costs when an incorrect item was sent.

4. How to request a return or refund

Before sending anything back, contact us at [hello@strangelittlemood.com] with:

  1. Your order number;

  2. The item or items you want to return;

  3. The reason for the return; and

  4. Photos or other supporting information when the item is damaged, defective, incorrect, or incomplete.

Please wait for our instructions before shipping an item back. Returns sent without prior approval may be delayed or may not be accepted.

5. Return shipping

For a return because you changed your mind or no longer want an eligible item, you are responsible for the return shipping cost unless applicable law requires otherwise.

We will cover reasonable return shipping costs when the item is damaged, defective, incorrect, or missing from the order.

We recommend using a trackable shipping service. We are not responsible for returns lost in transit when no tracking or proof of shipment is available.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] after approval for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are generally non-refundable unless the return is due to our error, a damaged or defective item, or applicable law provides otherwise.

7. Exceptions

The following items are not eligible for a change-of-mind return unless they are damaged, defective, incorrect, or otherwise covered by applicable law:

  • Items that have been worn, washed, altered, or used;

  • Items returned after the 30-day return period;

  • Items without original packaging where the packaging is necessary to resell the item; and

  • Items damaged after delivery through misuse, accident, or improper care.

This policy does not limit any mandatory consumer rights that apply under the laws where you live.

8. Contact

For return or refund requests, contact:

strange little mood
Email: [hello@strangelittlemood.com]

Important legal note

This template is general information and is not legal advice. Return and refund requirements vary by location and by product type. Before publishing this policy, have a qualified attorney or local consumer-protection professional review it for compliance with the laws applicable to your business and customers.